Hi All,
So we’re working to rework how our team uses PagerDuty and I’ve run up against the hurdle that you can’t have multiple agents on call at once. I see the round robin feature is now available in escalation policies but I’m a little unsure how that correlates to the schedules.
I’m trying to accomplish the following:
During M-F working hours: same two agents on call all the time (or handing off primary/backup duties if PD is limited). Then multiple layers of escalation
During off hours: More traditional schedule with a rotation of 4 agents, one on call at a time with escalation paths.
The second part I think I can handle with a regular schedule and restrict it to the appropriate times; but if I want to do “after 6pm on M-F but all day saturday/sunday” is that doable?
I’ve taken a look at the scheduling support doc and there’s a lot of nice examples in there but would appreciate some guidance.
Thanks;
Sean