Find Out Who is On-call Via Slack

slack
feature-request
(Colin O'Dell) #31

Hey @sean we would love to join the early access program as well!

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(Casey Fischer) #32

hi @sean, i would love to know more about the early access program. thanks!

  • casey
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(Sean Higgins) #33

Thanks everyone for expressing interest. Keep an eye on your inboxes in early February.

In the meantime, I’d love to understand how you’d like this type of interaction to work.

  • Are you hoping to use a slash command to view Escalation Policies or would you be looking by Service?
  • What type of optional parameters would you like to pass in (i.e “day”, “month”), if any?
  • Would you ever try to find who’s on call for a given Slack channel?
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(Casey Fischer) #34

hi @sean. my team was hoping for a way to set up a slackbot that automatically posts to our ops channel every time a rotation occurs, with the names of who is now on call from our team. a slash command to view the current escalation policy would also be very useful.

thanks so much, we’re looking forward to seeing this feature in action.

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(Shawn Carter) #35

Hey @sean, I would love to be included in this as well.

The ideal integration would be a slash command like /pd oncall or /pd whosoncall that would then ask you which policy/schedule you were interested in (example: Support, Support Shadow, Dev, Dev Backup) with options to pick just one or all of them. This would then spit out AGENT NAME is on call for POLICY until date/time.

Something like this would be great for our teams that want to reach out to our on call person without triggering the policy. Or just to know who’s on call.

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#36

Hi @sean ,

My team is very interested in trying out this feature when it is ready for alpha/beta.

Cheers,

Tagh

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(Mike Arwine) #37

Hi Sean,

Any update on this feature? At a minimum, I would love to be part of the early access release.

Thanks,
-Mike

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(Mikael Knutsson) #38

A bit late to the party, but we’re definitely interested in testing out a more advanced slack-integration as well.
To answer your specific questions posted later:

  1. We would most likely want to bind a Service to a room in terms of viewing who is on call
  2. I doubt anyone would use optional parameters for us (at least for now), generally we’d just want to know who is on call right now
  3. See answer for 1. Yes, most likely - though even a simpler implementation that shows everyone on call for a statically defined service would be enough for us.
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(Dan Loman) #39

@sean We would also be very interested in this over here at Instacart — please keep us posted! :slight_smile:

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(Rao) #40

My team’s definitely interested!

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(Yuki Ishibashi) #41

I would also be interested in being part of the early access program. We had our own solution that was based on the v1 API that went away late last year. If it’s being integrated into the core integration for Slack, I would be interested in being a part of it. Also what’s the updated timeline?

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(Sean Higgins) #42

Casey, Shawn, Tagh, Mike and Mikael – thank you for your thoughts on how you’d like to see this work. This is very helpful. Sounds like there are a few different things you’d all like to see:

  1. Ability to run a command such as “/pd ep” and then pick an Escalation Policy – you can then see who’s on call right now
  2. Ability to have On Call Handoff Notifications (OCHONs) directed into your team’s channel, so you can see when a shift change occurred
  3. Some way to attach a PagerDuty Service or Schedule to a Slack Channel, so that people in the room can easily see who’s on call. Perhaps in the Channel Topic or via a simple command to query who the on call is?

Did I miss anything else?

The good news is that we’re working on all three :slight_smile: I’ll reach out to all of you on this thread when we kick off the early access program in the coming weeks.

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(Kieran Lambert) #43

HI @sean would like to be a part of this early adoption.

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(Casey Fischer) #44

glad to hear this work is in progress, we can’t wait to see it! my team mentioned something that i forgot to add before–it would be handy to have a way to limit the scope to a particular team. in our case, we’re part of a larger organization but we only care about who is on call from our team. i believe @ShawnCarter was talking about a similar use case. the ability to scope by team or by policy would both accomplish this i think. do you know if this is likely to be possible in the initial launch of the feature?

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(Sean Roberts) #45

Also interested in the early access program.

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(Donna Desborough) #46

I don’t know if this has started yet, but I would be most interested i joining as I’m currently trying to build such an integration.

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(Ross Derewianko) #47

I’d also like to jump on the early access boat

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(Adam Dillon) #48

My team would love to be apart of this as well.

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(Ian Copeland) #49

@sean Any updates on this feature? We would love to have this option here at my company as well, what is needed to get us signed up for early access?

Thanks

-Ian

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(Francisco) #50

This would also be a beneficial this to add to the Mobile App. As far as I can tell you can only see your on call shifts and then you’d have to dig around to find the other Schedules. Would be nice to have a “Who’s Currently on Call” page in the app where you can see all currently on call employees by teams.

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