Escallation policy which rotates through existing schedules

Scenario -
Multiple teams (of differing sizes) who each own an equal part in supporting a shared service.

What I want -
An escalation policy or schedule which results in a round robin rotation at the team level (Team A is on for one week, Team B the next week).

I’ve seen previous requests for this functionality but no viable work around in the meantime.

HI Sharon,

Thanks for your feedback! As you said, yes, we don’t have this right now but I will pass thing along as a Feature Suggestion to our team who owns schedules.

Sorry we cannot help you out with this right now, but do let me know if you have any more questions.


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