I am trying to get regex filters working for the email integration. I am not sure what I am doing wrong so was hoping someone could point me in the right direction. I am trying to open an close a INC based on the status email of ServiceNow.
I have Open and Resolve alerts based on custom rules
Trigger an alert if ALL conditions apply
Email Body contains : (Priority: 4 - Normal)
Subject Contains (radio)
As a test I sent an email that does not meet any of those conditions and an alert is triggered.
Additionally I want to link a resolve email to the INC number in the subject line which also doesnt seem to be working. I took the regex into the webtester and it finds the keys no problems.