To my surprise, when I wanted to use pagerduty’s customized message instead of a standardized response during a response plays, I found out that variables are not supported in the subject or message body. This really limits the usefulness of the customized response play message and I hope that this will be addressed in a new release very soon.
Just to make sure we know exactly what you’re hoping to see updated, can you please clarify on the type of variables you’re referring to or seeing not come through properly?
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