Hello, firstly thank you and apologies if this has been answered elsewhere, I spent a while trying to find the answer!
I have a service that has a working extension with Service Now and an email integration and it’s all good and works, alerts people based on schedule - all good!
I would like to add a second email integration so I can have an incident created WITHOUT calling anyone out. For example
firstname.lastname@example.org - would create an event, open the SN ticket, call people out, set off bells and whistles etc
email@example.com - would create an event and open a SN ticket only, but NOT call people out.
The only way I can see to do this is to create a second service that has no call out schedule and only has the service now extension and email integration for network-ticket address.
Am I right or am I missing something?