Our alerts come in addressed to firstname.lastname@example.org - is there a way to correlate a notification with a particular incident? We’re working on a noise reduction project and I’m trying to get all incidents sent to our team (via notifications API) so that we can sort them from most to least.
Looking at the data structure for incidents and notifications, I’m not seeing anything that can be used to filter this data.
What would be really great is if you guys could put the incident ID into the notification data.
I can grab all incidents, but still there is no way to tie this to our support team.
Any pointers would be greatly appreciated. =0)