Closing New Relic Incidents

(Kieran Lambert) #1

Hi all, I know we can open incidents in PD from New Relic, however, is anyone aware of how potentially we could resolve the incidents in New Relic from PD …?

(Paul) #2

The way New Relic works is that alerts are sent once a predefined resource surpasses a certain threshold, and an alert will self resolve once it reaches a “healthy” threshold. This means that alerts can resolve PagerDuty incidents, but not vice versa.

Here are some links to New Relic’s docs which outline this:

(system) #3