Closing New Relic Incidents


(Kieran Lambert) #1

Hi all, I know we can open incidents in PD from New Relic, however, is anyone aware of how potentially we could resolve the incidents in New Relic from PD …?


(Paul) #2

The way New Relic works is that alerts are sent once a predefined resource surpasses a certain threshold, and an alert will self resolve once it reaches a “healthy” threshold. This means that alerts can resolve PagerDuty incidents, but not vice versa.

Here are some links to New Relic’s docs which outline this:

https://docs.newrelic.com/docs/alerts/new-relic-alerts/defining-conditions/create-baseline-alert-conditions

https://docs.newrelic.com/docs/alerts/new-relic-alerts/defining-conditions/create-alert-conditions-nrql-queries