Adding a DL in Policies

questions
escalation-policies

(Juzar) #1

I want to add a Dl to the Escalation policy, but am unable to do it. Thus I added a DL to a user and then added the user to the escalation policy. IN this way it was working but it seems this is not the right way. I sthere any other I can achieve the above? Thanks & Regards


(Alex Maier) #2

Actually, what you did is the right thing to do, @dnl8133 if you want to use distribution lists. Alternatively, you can use webhooks for that.

In another thread in this forum @Gabriella outlines both ways to accomplish this. I’ll only quote the email DL part here, but follow the link to read about webhooks.