What’s New: Updates to Incident Response, PagerDuty® Process Automation, Integrations, and More!

Read about the PagerDuty’s July 2022 Product Updates.

View product demos, catch a glimpse of our new products, and learn more about how you can:

Enjoy the following new product updates and enhancements:
1. Incident Response

  • Service Standards

    Now available to all customers, Service Standards can help teams improve operational maturity and provide a better customer experience by defining criteria that standardizes what ‘good’ looks like across teams. Configure services more consistently according to best practices for improved predictability during incident response. Scale service ownership across the entire organization. Enhance your analytics by improving the accuracy of your service configurations. Admins and account owners can view Service Standards by default, but permissions can be adjusted to allow all users to also view them.

    • Enhanced search functionality
    • Toggling between all schedules and team schedules
    • Collapsing or expanding information based on the level of detail needed
    • Easier schedule comparison with time windows displayed
    • Streamlined view of on-call responders with shift times

    Learn more in the knowledge base or watch the webinar on demand

    Watch it in action: Service Standards Demo

  1. PagerDuty® Process Automation Software and PagerDuty® Runbook Automation
  • New AWS Plugins for Automated Diagnostics

    Do your apps and services reside in AWS? If so, we now have AWS plugins for automated diagnostics that can help you and your teams triage incidents on AWS faster, and with more efficiency. These new plugins join our existing library.

    Updates include:

    • CloudWatch Logs plugin retrieves diagnostic data from AWS infrastructure and applications. Now users can more easily run automated diagnostics for AWS across multiple accounts and products.
    • Systems Manager plugin allows for faster execution and accuracy for tasks such as configuration management, patching, and deploying monitoring and security tooling agents. Now operators can view and manage their global EC2 footprint in a single interface with security best-practices.
    • ECS Remote Command plugin provides a mechanism to execute commands on containers. This enables developers and operators to retrieve diagnostic data from their running applications in real-time before redeploying their services.

    Contact us to learn more!

  • PagerDuty® Process Automation Software and PagerDuty® Runbook Automation Release 4.4.0

    Commercial product users can now enjoy new AWS Job Step Plugins forLambda and ECS (Fargate).

    Learn more

    The Lambda Custom Code Workflow step, you can create, execute, and optionally delete a new Lambda function with the custom code provided in a Job step as its input. Most advantageous to Runbook Automation users is the ability to execute custom scripts as steps in jobs without having to install any software!

    We’ve made additional enhancements and fixes to our popular Ansible plugin and the recent additional enhancements and fixes:

    • Ansible: Inline inventory Fix
    • Ansible: Update Gradle to 7.2
    • Ansible: Normalize line separators to LF (unix)
    • Ansible: Add a field to set the path to the Ansible binaries directory
    • Add a field to set the path to the Ansible Binaries directory

    Learn more

    You can also learn more about various other commercial updates and core product updates in the release notes.

3. Integrations & Partner Ecosystem

  • PagerDuty App for Zendesk – Automation Actions
    Customer service agents can now run Automation Actions directly within the PagerDuty App for Zendesk. This automation improves efficiency, lightens agents’ burgeoning workload, reduces the chances of mistakes when agents have to run manual tasks when responding to high-pressure customer cases, and simply improves their lives without adding more. It empowers them to automatically validate problems and capture critical information instantly for response teams to diagnose and resolve them. The added context from running an Automation Action is critical for response teams to access in an instant to reduce resolution times and also eases the load on backend teams. It helps reduce the amount of issues that are escalated to engineering teams–enabling them to work more efficiently with less interruptions by issues, for instance, that may have lower urgencies or are less customer-impacting.

  • PagerDuty App for Slack Dedicated Incident Channel Improvements

    The Next Generation Slack V2 dedicated Incident channel improvements are in Early Access and now ready for customer use! These improvements allow collaborative teams across an organization to access the following from just within an incident’s dedicated incident channel:

    • View all incident details, history, and updates
    • Perform all incident actions
    • Add all responders to a channel (requires responder to have previously linked their slack account to PagerDuty).
    • Post or create a dedicated zoom conference bridge
  • Webhooks-V3-Update

    Are you, or do you know a Restricted Access User who wants to manage Webhooks V3 integrations for a team(s)? If so, now it’s possible to be assigned the Manager Team Role! This empowers you and members of operations teams by removing the dependency on Global Admins and Account Owners to manage day-to-day operations.

    Please contact PagerDuty Support to enable Early Access for this feature.

    Learn more about Webhooks

  • V1/V2 Webhooks

    If you are currently using V1/V2 webhook extensions in your PagerDuty environment, you need to migrate them to V3 webhook subscriptions to maintain functionality.

    Please follow our migration guide

Important Dates:

  • V1 Webhooks – V1 webhook extensions became unsupported (no new features or bug fixes) since November 13, 2021 and will stop working in October, 2022.

  • V2 Webhooks – V2 webhook extensions will be unsupported in October, 2022 and will stop working in March, 2023.

    Required Permissions:

    • Admins or Account Owners can migrate an entire account.
    • Team Managers can only migrate webhooks for their assigned Teams.

    What are Webhooks? Webhooks allow you to receive HTTP callbacks when significant events happen in your PagerDuty account, for example, when an incident triggers, escalates, or resolves. Details about the event are sent to your specified URL, such as Slack or your own custom PagerDuty webhook processor.

    If you have any questions, please reach out to your PagerDuty contact or our support team at support@pagerduty.com.

    Learn more about webhooks

If your team could benefit from any of these enhancements, be sure to contact your account manager and sign up for a 14-day free trial.