Thanks for those extra details.
One other piece of info that would be helpful to know is how long each individual User’s “shift” is. Is one person responsible for coverage for the full week on each team?
What it sounds like you’ll want to do is create two different schedule layers, one for India, one for US, and use the “Restrict on-call duty to specific times-of-the-week” option to designate each layer to only be scheduled at specific times.
For example, since you don’t need coverage from 5pm to 4am ET, you’ll need to use the restrict option so that someone isn’t on-call 24/7.
The downside of having someone not on call though is that if an incident is triggered during off hours, without anyone to assign it to, it will be completely dropped.
Then for the shift length, you can set that via the Rotation Type and Handoff time configuration.
Last thing worth mentioning is that having an uneven amount of users on each team may cause problems with the rotations (some people working more than others), but for now with 3 users each, it should be fairly easy to configure!
Let me know if you have any other questions.
Technical Support Specialist