Voice Response (IVR)

Would it be possible to add voice response for phone calls?

It seems like about 1/3 of the time I am being paged, I am in a car. It would be great if I could say the number instead of having to type it in.

Otherwise, I have to pull over in the middle of the daily commute in order to acknowledge or resolve the issue.

1 Like

Hi Brooke - I’m Paul Rechsteiner, a product manager at PagerDuty. Thanks for this feature request! It sounds like the ability to Acknowledge via voice would be the most relevant command, and that Resolve or Escalate might be useful as well. Does that line up with what you were thinking?


Yes, this is a big issue for our team too whom are out and about in the field quite often and are unable to physically interact with the keyboard.
Surely given it’s 2020 the implementation of a voice response in addition to keypad selection is possible? Particular for such a fixed range of desired inputs (Accept, Reject, Escalate)… This has got to get sorted!