Goodafternoon ,
I am a analyst investigating the use of the pagerduty servicenow integration and noticed that the integration has some unwanted side effects for us. Basically we would want to
- use the integration directional from pagerduty to Servicenow. This to avoid that modifications in Servicenow disrupts the work in PagerDuty
2 Import a select number of services from Pagerduty into Servicenow
3 Sync only incidents for the imported services to serviceNow. ( any updates done in servicenow can either be overwritten or ignored.)
Yes i have read the integration guide and related documentation but to no resolve.
Does anybody know whether this is possible with the current integration ? what globally should be modified ? or would you develop your own integration using webhooks ?
Regards
Bert