I’m becoming more acquainted with the Intelligent Dashboard feature. The Incident List for my team contains a column called “Unactionable”. I’m unclear at this point as to what criteria PagerDuty is using to determine this on a per-incident level.
Internally, we use the Jira integration, and use the presence of an accompanying Jira issue to determine whether an incident was actionable or not, which can be a bit of a manual endeavor to analyze. However, if there’s a better, more automated way of determining this, I’m game. I just need to know how it’s determined. Anyone know?