two services for the same integration


I have the need to create 2 services to forward calls to different escalations. Can I create the 2 linked services with the same integration? You currently use FreshService with PageDutty, and you cannot create 2 integrations for the same type of service in FreshService.

Hi Ricardo,

Most of our integrations do allow for multiple integration keys to be mapped to different services. To see if an integration doesn’t allow for this, I recommend checking the individual integration guide.

FreshService does not have the option to map multiple integrations at this time, due to the nature of the integration.