Looking for a ticket system integration that will create a ticket for every PagerDuty incident created. We use Live Call Routing (LCR) so we are looking to capture all the after hours calls into a ticketing system. Is anyone else using ticket integration this way?
I see Zendesk is unable to do this (https://support.pagerduty.com/docs/zendesk-integration-guide):
Will PagerDuty create a new Zendesk ticket if there’s a non-Zendesk-generated incident on the same service?
No, PagerDuty will not create a new Zendesk Support Ticket if there’s an incident that did not originate from Zendesk.