We all know that 2020 saw increased pressure on digital services across industries but by how much?
PagerDuty ingests an average of 30M events per day across the platform and filters them into 1M alerts, 500,000 interruptions, and about 55,000 critical incidents. Our data science team looked at our platform data from over 16,000 companies to see how things like incident count, alert noise, and interruptions were trending in 2020 vs. 2019. Here is a preview of what we saw:
- From 2019 to 2020, we saw a 19% year-over-year growth in critical incidents.
- Users experienced 9% more off-hour interruptions and 5% more business hour interruptions
- Over a third of users worked less consistent hours in 2020 than in 2019, the equivalent of two extra hours per day. That’s significant, adding up to nearly 12 extra weeks worked in the course of a year!
- Overworked and burned out responders are bearing the bulk of non-working hour interruptions, with some facing 10x the number of interruptions than the median.
To learn more about how incidents affected business, operational, and team health in 2021, download the report today.
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