Team report displays incidents not in selected Escalation Policy

When viewing the “Team” report and selecting a specific Escalation Policy, the graph shows the expected output, however the list at bottom of individual Incidents still displays Incidents which went to a different Escalation Policy. That seems like a bug?

And in general, I cannot find a way to view a report of the Incidents handled by a particular Escalation Policy. Is there any other way?

Hey Shannon,

Thanks for posting! I’m sorry to hear you’re having some trouble getting the correct report. If you wouldn’t mind, get in contact with us at so that we can trouble shoot your issue, and take a look at the specific report you are trying to pull to see what may be going on.

Looking forward to hearing from you!


Ryan Viera
Technical Support Specialist