Our company has 2 PagerDuty tenants; one in the UK and the other in Spain. The challenge we have is that one of the support teams is based in Spain and therefore will be configured in the Spanish tenant. However in certain scenarios the Spanish support team will need to be engaged from the UK PD tenant (either by way of pre-configured Response Plays or manually added as Responders to an Incident) in order to assist with particular problems on a UK-based service.
So we need the Incident to be created in the UK tenant, but notify the support team in Spain as one of the Responders. Then when the Spanish support team “accept” the invite to join, or have any updates we’d like this information to be populated in the Incident in the UK tenant.
Can anyone advise whether this achievable at all please? The 2 tenants within our company are completely different entities and the intention is to keep them that way, with the Spanish users in their tenant and not in the UK one.