Setting Urgency in API Created Incidents

Morning all, brand new user and first ever post -

I am in the process of setting up event rules for inbound API calls from an integrated custom Dynatrace integration.

However, all lot of what is produced is simply noise and want to create the incident but with a low urgency.

It seems to want to default to High.

Is there a way to over ride this?

Im sure its obvious, just can’t see the wood for the trees.

Thanks all.

Hello,

Thanks for reaching out on our community page! You should find a way to control this by going to Services > Settings > Assign and notify. From there, you can select ‘Determine by Severity’ and this will allow incoming alerts to have either Low or High urgency based on their Severity.

Take a look and let us know if you have any questions.
John

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Thanks very much for the response - solved