From an Incident Page in top bar/show__details element, when I select Slack Channel > Set Channel, the “Select existing Slack channel for this incident” option allows for fuzzy searching of existing channels. However, it does not include the preceding hash
# character for the channel name.
From the slack client, the action Right click > Copy > Copy Name copies a channel name including the preceding hash character. Pasting this value into the “Select existing Slack channel for this incident” search returns no results until you manually delete the leading hash.
This isn’t a major inconvenience but it is annoying before you figure out why and seems like it might be a quick fix.
Thanks for the great product