In our current process every time we are having a major incident, we are running a response play.
On top with every play we are also running a specific custom action, to trigger communication channels creation.
Since these two actions are always done in succession, is it possible to attach this custom action or url endpoint to a response play?
Thanks for reaching out to us on the PagerDuty Community forums! I’m happy to answer this question for you.
While it is currently not possible to run a custom action via a response play, you can use event rules to run a custom action that triggers automatically at the time of an incident’s creation. You can read more about using Automated Triggers in our Knowledge Base here.
I hope this suggestion helps! Please let me know if you have any questions about the above.
Technical Support Specialist
No it does not.
In our case, it’s a very sensitive process, that can’t have automated triggers, since we don’t want to end up with multiple channels for re-occurring alerts.
I guess this is another thread for feature request
Regardless, thank you!
The Feature Request has been logged with the Product Team.