responder request fails with 404 and 2100

Hello pagerduty,

I tried calling ResponderRequest following the example in

but keeps getting the error
HTTP response failed with status code 404, message: Not Found (code: 2100)

using a newly generated key and tests against also returns the same thing.

Could you please help getting the API to work. Thank you very much.

Hi @devops.admin,

The most common causes of 404 for that endpoint are incorrectly specified incident ID, and incorrectly specified requester ID. Can you make sure that the incident ID you are using exists and is not resolved, and that the user ID you’ve specified in ‘requester_id’ exists, matches the email you’ve specified in the From header, and has permission to add responders to the given incident ID? Let me know what you discover…