We have found that the ability to use the /pd trigger command in both public and private channels a double edged sword.
Although I can see the benefits we are receiving some feedback that the trigger command ‘did not work’ as the command was run from a private channel or direct message and they did not receive a response confirming the incident was created.
We hope to tackle this through education however I wondered if:
A) Anyone else had experienced this feedback and how they dealt with it
B) If there was a case for at least having the option to restrict the use of the trigger command to public channels (as it seems the oncall command is).