PagerDuty error during resolve: Incident Not Found

An incident was resolved in ServiceNow and the PagerDuty integration seems to have set a bunch of fields on that incident to [empty].

The ‘PagerDuty incident’ field on that incident was also set to ‘—reopened—’.

Is there anything in the PagerDuty integration logic that would cause the ‘PagerDuty incident’ to be overwritten? I would assume that this would always be the reference ID for the incident in PagerDuty.

Hi Julian,

Thank you for the post!

Can you please direct this inquiry to

We would be glad to help take a further look.

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