Hi, Following are the 2 questions that we need to resolve
- Can we downgrade default priority on Incident tickets from High to Medium
*Can we bifurcate calls based on sender IDs and send it to a specific person to own them.
Thanks
Krishna
Hi, Following are the 2 questions that we need to resolve
Thanks
Krishna
Hello,
Thank you for reaching out on our Community page! I will pass along your feedback to our Product team and let them know what you are looking for.
John