We want to configure PagerDuty to work on certain hours (09:00-19:00) and to be without on-call assigned for the rest of the hours. We are triggering incidents by the Events V2 API, and we want incidents to be created all day long. We mainly interact with incidents via Slack channel that we already configured and tested.
The thing is, that as far as I understand, if no one is oncall, then the incident won’t be created (although an alert record will be added to the alerts table as suspended if I understand correctly).
I want the incidents to get to the Slack channel so we come in the morning and the next oncall is able to look at what happened at night and continue from there.
Basically, our incidents are not crucial so they don’t need to be handled off-hours.
How can we achieve that?