we have a Service defined in PagerDuty. Also an Escalation Policy and a schedule have been setup. Our technical components send different events using the Events API v2. Based on the escalation policy, the people now get their notifications, all good.
I have a question regarding the implementation of the following scenario: Depending on the event details (type, grouping etc.) we would like to route the created alert to a different schedule. For example, let’s say there is an incoming alert informing about overusage of our service from a certain customer, we would like to route route/assign this alert to the “Business Team”. However, if there is an alert on a technical component (could be identified by event payload) we would like to directly route/assign this alert to the “Development Team”.
Is this scenario supported by PagerDuty?