Need webhook or extension which can be set up upon filter type incident reference. currently only service or account reference can be given to a webhook or extension.
Thanks for reaching out to Community! Can you expand on what you are looking for on this , or if its more specific to a Service/action you have seen on your account please do reach out directly to our support team on email@example.com and share some links/screenshots ect for what you are looking for.
currently we can setup webhook/extension on a service i.e if an incident under that service is updated then we get notified.
I want to setup webhook/Extension on an incident i.e. when that particular incident get updated we should be notified.
Thanks for sharing. Webhooks don’t currently have an update -
But can you clarify what you mean by notification here, are you looking for the trigger on the integrations side to be updated to Ack/Resolve ect or do you mean notified via phone/sms?
It sounds like you want control over which incidents have webhooks sent, instead of the default today where a webhook is sent of all incidents.
@jodonnell by update I mean when an incident is acknowledged, resolved, escalated, etc and
by notification, I mean default webhook execution to endpoint URL.
@dmcclure yes I want to control my webhook execution with an incident not with service.
for example, consider I have a Service_A under which there are three incidents
and I want to apply webhook to Incident_2 only. In that case, my webhook should get triggered /Executed only when Incident_2 gets acknowledged, resolved, escalated, etc…
webhook should not get triggered/Executed when Incident_1 or Incident_3 get acknowledged, resolved, escalated, etc
At this time we cannot support the customisation in the way you have explained. This would be a feature suggestion instead, that I can forward to our team to let them know what you are looking for.
Sorry we arent able to support this right now - but we appreciate you taking the time to explain and share!