We have a requirement where in multiple responders from different teams have to ACK an incident. Is there a way for all responders to get notifications until they have ACK the incident. Currently the notifications are paused as soon as one of the responder ACK the incident.
Multiple notifications until all responders have ACK the incident
I don’t think there is a way with escalation policies to accomplish this. Remembering that the escalation policy’s goal it to get a human’s awareness while reducing noise for the rest.
I would use a response play in addition to the escalation policy. The primary team on the escalation policy with additional responders/escalations requested via response play. They would all need to ack the requests.