Map an incoming event payload value (new) to a PagerDuty value (trigger)

I have a tool that does not conform to what PagerDuty needs when I send in an event.
I also cant modify what this tool is sending to PagerDuty, I can only use the out of the box payload values.

Is there a way within PagerDuty to transform the source data (new) to what PagerDuty requires (trigger) and then send the event off for processing?


It can be done in PagerDuty Rules - if you are using Event Rules then you need to look into Customize Event Fields and if you are using Orchestrations then it will be Transformations. The below pages give more information on these…