List incident may not give desired data in some cases

Steps to reproduce

  • Create incident,
  • It will have Incident Key generated
  • Now immediately call list incident API with incident key filter,!/Incidents/get_incidents
  • It won’t give that incident which we just created.
  • After some time again hit List Incident request, It will give that incident which we created.

So, It had been observed that list incident API may not give incident response which was just created. This issue occur randomly 2/10 times.

Can you please help us understanding how much delay is there before it will give response in list incident API call. We need to understand that after how many time it will guaranteed to return result.

Hi Hardik,

We’d like to look into this further. Would you mind creating a support ticket by emailing