John Allspaw article on post-mortems

John Allspaw has an article on collaboration in post-incident reviews in this issue of HindSight, EuroControl’s magazine on air traffic management safety.

You can check out the PDF version here.

My favorite point from the article:

The real value of blameless postmortems is in the dialogue during these debriefings.

Just like version control is just a communication tool - everything we do in DevOps is about communication :slight_smile: