Jira Cloud integration - JQL

How does JQL configuration works? How often does it poll?
if a JQL returns multiple tickets, will it create incidents for each tickets and will it avoid duplicates?

I plan to use JQL so that a new bug ticket can automatically generate Pager Duty incidents.

Hi Matthew,

Thanks for reaching out to us about this.

You may want to follow up with Jira directly for some more information about JQL (Jira Query Language). Since this is used directly on their end, you can reach out to them for better insight on how it works.

In terms of the PagerDuty end, we have our integration guide that states how you can automatically create PagerDuty incidents from JIRA issues.

Hope this helps and let us know if you have any other questions!