We are moving to using Jira Service Manager as our replacement for Zendesk and we saw that there was a free marketplace app for PagerDuty. The reviews in the marketplace app state that when you install the app, it shows up in every Jira project and was leading to confusion among users because they were seeing it.
Is this still the case or have there been any improvements around that behavior? What should be expect when we install that app in Jira Cloud? Will this allow the agents to adjust or change things in PagerDuty?