Hi there,
We’ve been experiencing problems with the way PagerDuty sends out notifications; because of the way PagerDuty bundles notifications to reduce noise, an alert comes through like “[PagerDuty ALERT] You have 1 TRIGGERED incident (bcff2)”, rather than telling us what the incident is.
We’ve got multiple Jira platforms that receive e-mails to raise tickets, and so we’re looking for a way to customise the e-mail payload such that the subject line tells us what the alert is; seeing a ticket called “1 TRIGGERED incident” in Jira is basically useless.
Is there a plan to implement something like this, essentially a notification “unbundling”? If notification flood was the reason for its creation then maybe it could be set on a per-service basis for higher-demand issues.
(I note that this issue has been raised before - see https://community.pagerduty.com/forum/t/pagerduty-email-incidents-triggered-notification-subject/1456 - but that was five years ago and there doesn’t seem to have been any progress since.)
Thanks!