So I’ve figured out that I can create response plays and add them onto our service settings but it appears that this will trigger regardless of incident priority.
For example if I open a p3 ticket it will automatically add and notify my stakeholders response play. This will send them a text message says ‘incident 00000 was created’. Typically we only need to notify our stakeholders for high priority incidents that are affecting daily operations. P1 and P2 only.
Is there anyway I can do this?