I just sent Apple some feedback:
Hi, I’m a software engineer at a health tech company. Like many similar companies, we use PagerDuty internally to alert us about problems with our systems – problems which can impact our patients’ health and our security among other important concerns.
Given the critical nature of these alerts, I’d like to request that Apple allow the PagerDuty iOS app to override Do Not Disturb mode and the system mute switch. If I understand correctly, that requires a special entitlement which Apple has chosen not to enable in the past. I hope you’ll reconsider! Our engineers with Android phones already have this ability, and those of us with iPhones wish we could silence them without missing emergency alerts.
Thanks for your consideration, and happy holidays!
Hopefully others will send in their own feedback and get Apple’s attention. I know there must be plenty of other people out there who want this to happen.
Add your own feedback at the link Leena posted: https://www.apple.com/feedback/iphone.html