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I was trying to find the requests you were making as this might be specific to the API token or user permissions for the person grabbing these details but I believe you’re using a Global REST API token.
Would you be able to try adding the date range filter to be
all to see if that captures the full list of incidents associated with the User ID?
The request URL would be
If that still doesn’t grab it, please drop us a Support email and we’ll look into the specific example!