I'm Not Receiving My SMS Notifications

There are several reasons as to why you might not be receiving your SMS messages, here are steps that you can take to troubleshoot the issue:

  1. Power cycle your device
  2. Verify that you have adequate service to receive SMS messages
  3. Verify that you are not having issues receiving SMS messages from any other number
  4. Verify that your phone can receive SMS messages from short code numbers
  5. In the incident timeline, verify that we logged an SMS notification being sent

If you’re still experiencing issues, email our support team with the following:

  1. Your phone number
  2. The name of your phone carrier
  3. The incident number(s) where you did not receive a notification