Here are some steps you can take to troubleshoot issues receiving your phone notifications:
- Check the incident timeline to verify that a phone notification was sent
- Verify that you have adequate service for phone calls
- Power cycle your phone
- Verify that you are not having any other issues receiving phone calls
If you’re still experiencing issues, email our support team with the following:
- Your phone number
- The name of your phone carrier
- The incident number(s) where you did not receive a notification