Ignore resolved through integration when priority has been raised

Hello! We send resolved events through an integration if the underlying technical issue stops alerting, but if the incident has been raised to a higher priority we don’t want it to be resolved automatically. Is there a way to configure this? I haven’t found a solution with Event Rules.

Hi Oskar,

Since resolve events match on the alert key and there isn’t a way to change the alert key after the alert has been created, we currently don’t offer a way to ignore the incoming resolve event if the priority has been changed.

However, since we don’t offer the above functionality, I’m happy to submit your feedback and use case to our Product team! If you’d like to provide additional details about your use case or feedback, please feel free to reach out to us at support@pagerduty.com and I can add that information.


Cassie Champagne
Technical Support Specialist
PagerDuty Support
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