We have an incident that is configured to notify someone over the email. So, whenever that specific incident gets created, the email recipient gets notified. We want the email recipient to get notified when the incident is resolved.
We tried to set following notification setting in the User config,
When any of my incidents are resolved, html email me at OutageAlerts@company.org
Although, when the incident is resolved, it notifies only those who have acknowledged the incident. So, if the incident is not acknowledged by the email recipient, the recipient does not get the resolved notification.
Is there a way to send a Resolved notification to a user even when the incident is not acknowledged by the user ?