How to remove a "Team" that has an associated schedule?

Hello, First time using the PD Community! :grinning:

I’ve been using PD for over a year now and came across an issue when removing a team. The team had an associated schedule that I was not able to remove. I could not delete the schedule as it was being used on another escalation policy. There was a trick on how to move it and of course I did not record the steps. So, here I am with the same issue and my live chat is not available so I thought to add it here as others many know the steps and this may be handy for others to use as well, if a solution is added.

Hi Dave! We’re happy to have you in the PD Community!

You have the ability to assign a schedule to a team at its creation but it can not be removed directly afterwards.

To work around this, you can do the following:

  • Create a new (temporary) escalation policy and assign it to the team you want to unlink the pairing from
  • Add the schedule(s) in question to the same escalation policy
  • Save the escalation policy
  • Edit the escalation policy
  • Select the X next to the team to unlink the team associated with the newly create escalation policy
  • Save the escalation policy (with all of the schedules still assigned to it)
  • Edit & Delete the escalation policy

Once the steps are complete, the team’s association with the schedule should be removed. Hope this helps!