I was looking at one of our pagerduty services which we use to create high-priority p1 and p2 tickets however since we use Jira anyone in the org can create tickets of lower priority and they still get marked as high urgency in pagerduty.
I clicked the show me how for best practice rules and it took me to events management. Is this where I can implement a rule to filter p3 and below to low urgency and anything above to high? Any guidance or documents on how to accomplish this are greatly appreciated.
Thank you.