When setting up an escalation policy, every policy sequence starts with “Immediately after an incident is triggered”. If I were able to change the “Immediately” timeframe to “15 minutes after the incident is triggered”, my issue would be solved, so that is my feature request.
However, in the meantime I would still like to delay the notification trigger for 15 minutes during business hours, and am looking for a way to do this.
I’ve been looking at using a dummy user account that could be “on-call” from 8a-5p every day, but what I really need is a way to route to different schedules at different times of the day. Any ideas?