How to automate incident assignment like round robin fashion within the team ?
Incidents are assigned to the responder on call based on the associated schedule. Please let me know if there is something we are missing here.
@chiedu We have a scenario where 15 members globally support on the incidents. Based on the Geo timings we have split 5 members in each schedule of 8 hours. So when an incident is triggered it is notified to all 5 members. Thus it brings out confusion and more than one responder acknowledges.
Instead we would like to assign an incident to one of the member and next one should be assigned to 2 member in the queue. Is it possible?
Not possible today, but being considered. I would encourage you to reach out to your PagerDuty Account Team who can arrange to collect your feedback and requirements for such a feature.