Help on set up schedule across timezone

Hi, guys. Got a puzzle need to solve on setting up a PD schedule across timezones.

So we have multiple devs across three countries. We are doing a rotation across all devs, each of us covers one week.

When dev is on call, we just want them on call in their local daytime.

So this week dev A in the US is on call E.T US timezone daytime 8 hours. next week dev B in Europ will be on call say like France local daytime 8 hours.

And all those gaps in between will be caught by the next escalation layer.

My question will be how can I set up the PD schedule, so each of the dev can only be on-call in local daytime, while we maintain a rotation here?

Hello,

Thanks for reaching out on the community page. Check out the link below, this is an example of a ‘follow the sun’ rotation where you have multiple timezones accounted for across one schedule -

https://support.pagerduty.com/docs/schedule-examples#example-6-follow-the-sun-schedule

Kind regards,
John

John O’Donnell
Team Lead, EMEA Support@pagerduty.com

Thank you for the response!

I read that follow-the-sun schedule post carefully, but I don’t think that applies to our situation.

We do not want it like follow the sun, because, we want to do rotation weekly, each dev covers a week, instead of covering a timezone.

Like I mentioned in the question, it is like, this week, dev A cover US timezone daytime, eg, 10 am - 6 pm, then dev goes offline with NO COVERAGE ON THIS SCHEDULE. NEXT WEEK, dev B will take the place, from rotation, cover Europ timezone with no coverage besides daytime. Then the no coverage gap will be caught by the next escalation layer.

Will that be achievable in PD?

Hello,

Thanks for the update and further explanation. I do not believe this is something that we can achieve as the rotation functions we do have would not allow for this kind of set up.

Sorry about that, but do let us know if you have any questions or any other versions of this that may work instead.
John

John O’Donnell
Team Lead, EMEA Support@pagerduty.com