We are using the Rest API. We observed the log entries. There are audits for few fields which is giving the old/previous value of that field while few fields are not giving. For example, title, when we change the title it gives, log entry like “old_title” and “new_title” to identify which was the old title. But if we change the assigned to (using re-assign), change escalation policy (using re-assign), escalation levels (using escalate), add responder, add subscriber, we are not getting the old/previous value.
Is there any way we can get the old/previous value?
Let us know in case of any required information.