we have issues getting an asynchronous sync with the pager duty incidents running.
When our system throws an alert, we use the event API to create an event in PagerDuty which then in return notifies the Team. The event gets “grouped” into an incident within PagerDuty.
After some time, we want our system to add information to the existing incident later (for example in form of an incident note). All of the API requests to achieve this need the incident id.
My question is, how can I get the incident ID to an event which I created earlier. In a “perfect world” I would just get the incident ID back in the response when creating the event, but unfortunately thats not the case.
Any help on ways to achieve this is appreciated!